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Standards-Based Management and Recognition: A Process for Improving the Quality of Health Services

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(Published 2008)
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Standards-Based Management and Recognition (SBM-R) is a practical management approach for improving the performance and quality of health services. A proactive approach, focusing not on problems but rather on the standardized level of performance and quality to be attained. SBM-R follows four basic steps: Setting performance standards that are constructed around clearly defined service delivery processes or a specific content area; Implementing the standards in a streamlined, systematic way; Measuring progress to guide the improvement process toward these standards; and Rewarding achievement of standards through recognition mechanisms. Since 1997 Jhpiego expanded SBM-R to 20 countries.

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